Customer Dashboard
The Customer Dashboard is the primary interface of the TxPROS system for end-users. The page itself is split into four principal parts with the customer's queue to the left and messages, statistics and the administrative panel to the right.
How Do I...
The Permits Panel
The permits panel lists all the permits associated with your company, including those that are pending approval or payment, issued, expired, or
that you are still working on. The permits screen is filterable and can be sorted. You can also search for permits using the search utility.
The Messages Panel
The messages panel is a way for the Texas Department of Motor Vehicles to provide you with information about important events or changes
to the system. When you log in, be sure to check the Messages Panel for any new postings.
The Statistics Panel
The statistics panel will help you see at a glance pertinent information about the system and your account, including the number of HUB Closeouts you need to address, 1547 permits, and more.
The Administrative Panel
Use the Administrative Panel to access other parts of the system that allow you to manage your user and company information, contacts, and yards. It also provides access to other tools, such as generating reports, and running a bid route.
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To order a new permit, click the New Permit link just below the Permits panel header.
If you know the kind of permit you want, click I know which permit I need and you will be taken directly
to the permit page. If you are unsure of what permit to order, click I need help choosing the permit to
be taken to a wizard that will help you determine what you need.
You can also create a permit by clicking on the Select... link of an already existing permit of the type you want and choosing Copy from the menu.
This will begin a permit with a lot of information already filled in from the previous permit you ordered to cut down on
the amount of new data you have to enter.
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You can only cancel permits that are unfinished or still pending. To cancel a permit:
- Find the permit you wish to cancel on the permit list or use the search form.
- Click the Select... link for that permit.
- On the pop up for that permit, click the Cancel Permit link.
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In order to check the status of a permit, find the permit in the list and look in the status column. Permits typically
have the following statuses:
- Unfinished: The permit ordering process was not completed.
- Not Issued: The permit was completed and is awaiting approval from TxDMV.
- Issued: The permit was issued and is valid for use.
- Expired: The permit was issued but is past its expiration date.
- Call Back: The permit office needs additional information and has requested you contact them.
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To view a permit you have ordered:
- Find your permit in the list or use the Search Permits form.
- To view the PDF of your permit, click the link on the Permit Number.
- To view additional details and history for your permit, click the Select... link and choose View Permit.
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If you cannot find a permit that you ordered in the list, you can use the Search Permits functionality on the
Permits Panel to find it. To find a permit:
- Click the Search Permits expand arrow. The Search Permits form will expand.
- Select how you wish to find the permit. You can search by Permit Number, Vehicle, Permit Type, Issue Date, Start Date, VIN Number,
License Plate, Customer Reference, and Yard.
- After selecting your search type, enter or select what you are searching for and click the Go button.
- If your search matches some of your permits, a list will appear. If not, you will receive a no results message.
To exit the search and return to the permit list, close the Search Panel by clicking on the arrows next to Search Permits and click the Refresh button.
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The Administrative Panel allows you to navigate to other pages within the system so you can manage your assets, run reports, and run bid routes. Please go to the individual pages for information on how to use them. To return to the Dashboard at any time click the Home button.
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